How Chowbus Boosts Operational Efficiency by 400% with Nash

About Chowbus

Chowbus, an Asian food delivery platform founded in 2016, prides itself on providing customers with access to authentic Asian cuisine from local restaurants, and restaurants with access to cutting edge POS and digital ordering solutions. Operating across several North American cities, the company offers single meals and bundled meals from multiple restaurants.

We had a discussion with James Wang, Head of Operations at Chowbus, who leads the team towards ensuring a seamless food delivery experience while steadily scaling Chowbus’s reach. 

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“Our mission at Chowbus is to build the most comprehensive ecosystem to empower Asian restaurants.”

The challenges

Before Nash, Chowbus's primary challenge was operational inefficiency. With each region requiring a dedicated dispatcher who manually entered each order's details, the process was tedious and time-consuming. Additionally, the complexity of dealing with multiple delivery fleets required significant recruiting and management efforts.

Scaling this manual operation and fleet sourcing without increasing the team size proportionally proved difficult, and Chowbus needed all their extra resources to focus on expanding their product offering to include POS (Point of sale) systems for their merchants.

Recognizing the need for a more efficient, automated solution that could handle their growth and expansion plans, Chowbus sought a platform that could help streamline their delivery management.

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How Nash helped

Chowbus found the solution in Nash. Nash offers a network of hand-picked delivery fleets and automated dispatch processes.  This aligned perfectly with Chowbus's needs, and allowed their dispatchers to manage multiple regions simultaneously

With Nash, Chowbus seamlessly integrates the platform into their existing dispatch interface. By enabling Chowbus to dispatch orders to either their drivers or Nash with a single click, Nash significantly reduces the time and effort required in the process.

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“When searching for a solution, we chose Nash because, out of all the products we considered, it feels like the most complete end-to-end solution. The transition to their platform is a game-changer for our operational efficiency.”

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Nash + Chowbus in numbers

• $1,175,789 package value delivered
• 30,549 deliveries completed
• 2,597 deliveries or $89,016 package value saved w/ reassignment*
• 97.25% package completion*
• 400% boost in dispatch efficiency

*Stats reflect 3 month period between March and June 2023

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“With Nash, our dispatchers' efficiency increased by 4x. This level of automation freed up a significant amount of time, which we could then allocate to other important aspects of our operations, like our POS business.”

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The Results

400% boost in dispatcher efficiency

With Nash's automation capabilities, Chowbus quadruples dispatcher efficiency. A dispatcher who previously managed a single region is now able to oversee four to five regions, a testament to the significant operational efficiency gained. 

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"With Nash, we're no longer burdened by the minutiae of manual dispatch. We can focus on what we do best - delivering authentic, delicious Asian cuisine to our customers."

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Streamlined operations with a direct integration

In three months, Chowbus was directly integrated with Nash. Before the integration, using non-Chowbus external fleets were more manual and time-consuming, requiring the input of delivery addresses into a portal and additional steps to determine the most suitable delivery fleet. The introduction of Nash's integration eliminates the need for these labor-intensive tasks, paving the way for more streamlined processes.

Dispatchers at Chowbus, through a dispatch page on their backend system, can now make a simple choice: send an order using their own drivers or delegate it to Nash. If the order is sent to Nash, the delivery platform is already configured to optimize for either cost or delivery time, making the process automatic.

This development has led to an efficient one-click process for dispatchers when sending orders to Nash. Furthermore, Chowbus now spends less time and attention scrutinizing individual orders as the smooth operation is ensured by Nash, allowing the Chowbus team to trust that the process is proceeding as it should. If any issues do arise during the delivery process, Chowbus is immediately notified, and they can act accordingly.

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Smoother deliveries with top-tier support 

Throughout the initial months of testing various delivery platforms across different regions, Chowbus found Nash's customer support to be notably superior. The communication process is streamlined and effective, leveraging both emails and direct instant messaging. This facilitates an environment where any queries are addressed swiftly, contributing to a smooth and efficient working relationship.

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"For a few months initially, we tested out different delivery services in different regions with Nash, and throughout this whole process, we felt extremely supported. The communication was super smooth, whether it was through email or instant message, allowing for instantaneous communication. They responded immediately to any questions we had. The entire working relationship is very smooth."

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Focus on Business Expansion

With the significant time saved by using Nash, Chowbus can focus more on their business expansion. By automating the manual dispatch process, Nash frees up resources for Chowbus to invest in other areas, such as growing their Point of Sale (POS) business. 

“Thanks to Nash, we're now able to focus more on growing our POS business and expanding, something we hadn't been able to prioritize before. Nash's delivery platform has been instrumental in freeing us up to scale and progress."

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