Customer Engagement

Build a world-class delivery experience for your customers

Raise your NPS by 5 points or more

*Based on results from real Nash customers and data from over 1 million deliveries
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Real-time, branded tracking

Keep your brand front and center with customizable tracking links

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Universal real-time tracking

Show where the delivery is on the map from order placement to drop-off, with real-time tracking across all fleets

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Made brand-ready

Maintain brand consistency by customizing tracking links with your logo, brand colors, and social handles

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Show the right info

Display as much or as little information as you want, including driver phone numbers, license plates, and more

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Custom notifications for custom engagement

Keep customers in the loop every step of the way

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Choose your channels

Send real-time delivery updates via SMS, email, or use webhooks and our API to send notifications in-app or through your customer communication platforms

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Set your triggers

Decide when your customers receive notifications based on pickup and dropoff status, or create custom triggers.

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Craft custom messages

Bring your brand personality to life throughout the entire delivery lifecycle with custom messages and special offers that foster engagement and loyalty

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Customer feedback

Get real-time feedback from customers to improve performance

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Tailor feedback questions

Maintain branding and gather insights with feedback options like star ratings, NPS, thumbs up/down, or free text fields.

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Incorporate feedback into your dispatch strategy

Use customer feedback to refine dispatch strategies by prioritizing fleets with higher ratings or better performance

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Sync data with your CRM

Track specific customer experiences and tailor future interactions. Flag loyal customers or those with poor experiences to improve future deliveries and their brand experience.

Impact of Dynamic Dispatch

Reassignments
Reduced
On-Time Delivery Improvement
Cost Efficiency
Gains
P75 Wait Time Reduction
Restaurant Chain
-58%
+7.8%
-4.6%
22%
On-Demand Grocery
-56%
+3.9%
-0.5%
62%
Multinational Retail/Grocery Chain
-58%
+7.8%
-4.6%
22%

Our team, your logistics partners

24/7 support via chat, phone, or email •  Dedicated success manager • Expert team of logistics and data specialists

Discover the most powerful platform in last-mile logistics