Tackling First-Party Restaurant Delivery: A Look at the Chowly + Nash Partnership

In 2022, Nash and Chowly began their strategic partnership, marking a milestone for merchant service in the food delivery and technology space. The partnership sought to redefine the delivery landscape for Chowly's merchants, leveraging Nash's innovative delivery solutions to address and overcome existing challenges in the industry.
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About Chowly

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Chowly provides a comprehensive off-premise platform that empowers restaurants of all sizes with advanced digital solutions. Specializing in Chowly Online Ordering, seamless third-party marketplace POS integrations, and efficient delivery services, Chowly is dedicated to enhancing the digital guest experience and maximizing revenue opportunities for restaurants. 
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Chowly technology simplifies the management of digital and physical orders, alleviating the need for multiple tablets and streamlining operations. Trusted by over 17,000 restaurants across the nation, Chowly's solutions are designed to meet the unique needs of each restaurant, enabling a customized digital storefront that reflects the brand's identity.

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Tackling First-Party Delivery Challenges Through Strategic Partnership

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Nash and Chowly united to directly address the delivery sector's main challenges: slow delivery times and unreliable service. By integrating Nash's delivery capabilities into Chowly's system, they launched Chowly Delivery Dispatch, a service powered by Nash, to provide streamlined first-party online order deliveries. 
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This collaboration leverages Nash's delivery provider network and advanced platform to ensure quicker, more reliable deliveries complete with real-time tracking and live support for Chowly's merchants and their customers. This strategic move aims to fundamentally improve the delivery experience across the board, offering an efficient solution without requiring merchants to interact with the Nash portal directly—and highlights Nash's commitment to fulfilling deliveries efficiently with their dedicated teams.
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"With our strategic partnership with Nash, we've dramatically improved the delivery experience for our merchants, providing them with a robust, scalable solution that effortlessly handles thousands of deliveries, ensuring satisfaction and growth. This success highlights our commitment to delivering top-tier services that meet the evolving needs of our customers and merchants alike." – Tom Lawton, Chief Revenue Officer, Chowly
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The Power of Nash and Chowly's Integration

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"Nash's superior technology and strong leadership have enabled us to white-label and seamlessly integrate their delivery solutions, perfectly aligning with our goals." – Alex Cranfill, Partnerships & Business Development, Chowly
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Central to this partnership is the innovative integration of Nash's delivery capabilities with Chowly's online ordering system. A key feature of this collaboration is the introduction of Chowly Delivery Dispatch, a service powered by Nash. This service allows Chowly to white-label Nash's delivery platform, offering Chowly Online Ordering Merchants a streamlined, efficient solution for first-party online order deliveries.
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By embedding Nash's logistics infrastructure directly within Chowly's platform, the partnership addresses the critical needs of today's restaurants for reliable, fast, and trackable delivery options. This empowers merchants with a turnkey delivery solution, eliminating operational complexities (such as staffing a fleet) and enables them to focus on what they do best: serving their customers.
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With Chowly Delivery Dispatch powered by Nash, merchants are now equipped with a best-in-class delivery solution that not only meets the evolving expectations of their customers, but also sets a new standard for delivery efficiency and reliability. This partnership makes delivery more accessible, dependable, and convenient for merchants and their customers. 

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Delivering Results

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"With Chowly Delivery Dispatch powered by Nash, we've brought to our merchants a seamless delivery solution. It matters because it allows restaurants to tap into the best and cheapest available driver networks… effortlessly. This innovation is crucial for enabling our restaurants to offer delivery without the overhead, directly benefiting from Nash's superior technology and support." – Alex Cranfill, Partnerships & Business Development at Chowly

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The most significant achievement of the Nash and Chowly partnership has been its ability to revolutionize delivery for Chowly merchants. The implementation of Nash's delivery platform has set a new standard for delivery, streamlining operational processes and also improving the overall customer experience. 
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By removing the friction typically associated with third-party delivery services, we've seen a notable increase in customer satisfaction and loyalty. The seamless integration of Nash has provided Chowly a robust solution that addresses the demand for reliable, efficient, and cost-effective delivery services. 
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The success of this partnership highlights the value of innovative collaborations and partnerships in driving positive change and growth within the restaurant industry.
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To learn more about how Nash can power delivery logistics for platforms and merchants, contact maria@usenash.com