AI Agents for Logistics Operations
Nash AI Agents are transforming logistics by automating thousands of tasks across dispatch, reconciliation, and customer support—delivering smarter, more reliable operations every step of the way.
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Intelligent Dispatching
The Challenge
Delays from traffic, driver no-shows, and inefficient routes disrupt schedules, waste resources, and frustrate customers. Manual dispatching can’t adapt quickly enough.
Nash AI
Nash AI analyzes real-time conditions and fleet performance across workflows like same-day or scheduled deliveries. It reallocates drivers, optimizes routes, and updates customers—all without manual intervention.
Proactive Customer Support
The Challenge
80% of support inquiries focus on delivery issues like ETAs, cancellations, and refunds. These repetitive tasks strain teams and leave customers frustrated.
Nash AI
Nash AI handles customer updates, cancellations, and refunds proactively, reducing support volumes while keeping customers informed and satisfied.
Automated Financial Reconciliation
The Challenge
Manual reconciliation processes like refund validation and invoice auditing are time-consuming and error-prone, delaying accurate reporting.
Nash AI
Nash AI automates refunds, payments, and record updates, flags discrepancies, resolves errors, and seamlessly matches payments—saving time and eliminating costly mistakes.
Dynamic Fleet Management
The Challenge
Peak demand creates order spikes, vehicle breakdowns, and idle time, leading to underutilized fleets and delivery delays.
Nash AI
Nash AI adapts in real time, reallocating resources, rerouting deliveries, and updating ETAs instantly. Fleets run at full capacity with minimal downtime.
Customizable Workflows Built for Your Business
Nash AI adapts to your business’s unique requirements, allowing you to customize workflows like missing item claims, returns, and more.
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Define steps, actions, and conditions to reflect your policies, SLAs, and brand voice—ensuring every interaction aligns with your goals. With seamless integrations and real-time adaptability, Nash AI delivers automation that fits your logistics operations, no matter how complex.
And 100+ Other Use Cases
Inventory Movement Optimization
Temperature-Controlled Logistics
Sustainability Tracking & Optimization
Predictive Demand Planning
Driver Performance Analytics
Automated Returns Management
Geo-Fencing & Delivery Zone Management
Multi-Carrier Network Optimization
Real-Time Compliance Management
Powered by a Unified Logistics Platform
Nash AI connects Support, Dispatch, and Analyze Agents using a unified data model. This enables precision in rerouting deliveries, assigning drivers, validating refunds, and more.
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Delivery Operations
Store Selector
Data Validation
Dispatch & Orchestration
Maximize Returns
Optimize Selection
Automations
Provider Management
Internal Fleet
Contract Management
Fleet Discovery
Internal Operations
Alerts & Triggers
Automated Issue Res.
Single Source of Truth
Customer Engagement
Customer Comms
White Label Tracking
Arrival Notification
Finance
Financial Reconciliation
Provider Audit
Automated Billing
Post Purchase & Returns
Refund Management
Delivery Performance
Provider Performance
Support Agent
Dispatch Agent
Analyze Agent
Nash Logistics LLM
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The Impact of Nash AI
20%
Reduction in Delivery Errors
80%
of Customer Support Inquiries Automated
34%
Improvement in Fleet Utilization
One AI to Power All Your Logistics Needs
Nash seamlessly connects to the systems you rely on, unifying order management, carrier networks, and customer support. By normalizing data across your operations, Support, Dispatch, and Analyze Agents work together to simplify complexity, reduce errors, and scale with ease.
Sync Systems
Connect inventory, orders, and fulfillment across platforms like Shopify, OMS, and warehouse tools.
Control Carriers
Integrate your fleet and access 1,000+ carriers to drive performance with dynamic dispatching and rerouting.
Streamline Support
Automate inquiries, cancellations, and refunds through platforms like Intercom and Zendesk.
Customize Workflows
Pull in your data to customize workflows, especially for regulated goods, high-value deliveries, or other specialized needs.
Safeguard Operations
Nash employs SOC 2-compliant infrastructure, encrypted data transfers, and secure APIs to protect the data driving AI-powered workflows
Read our FAQs
What is Nash AI?

Nash AI is powered by a specialized Large Language Model (LLM) designed for last-mile delivery. By combining comprehensive data capture, actionable insights, and autonomous task execution, Nash’s AI Agents—Support, Dispatch, and Analyze—streamline operations, solve complex logistics challenges, and deliver seamless customer experiences.

What industries benefit most from Nash’s AI?

Nash’s platform is built for industries with high delivery complexity, including e-commerce, retail, healthcare, and food and beverage. Whether you’re managing same-day deliveries, regulated goods, or high-value shipments, Nash adapts to your specific requirements and scales effortlessly.

How can AI benefit the last mile?

The last mile is the most costly and unpredictable part of logistics, consuming up to 53% of total delivery costs. Challenges like fragmented workflows, multi-party coordination, and dynamic changes demand precise, real-time solutions.

Nash’s AI Agents address these challenges with agentic workflows, autonomously handling multi-step tasks such as dispatching, rerouting, and cancellations. As highlighted by a16z, traditional automation tools like rule-based systems struggle with the contextual decision-making required for logistics. Nash’s AI overcomes these limitations, unlocking efficiencies, improving reliability, and scaling operations without additional overhead.

How does Nash’s AI work with my team?

Nash’s AI doesn’t replace your team; it amplifies their impact. Support Agents handle customer inquiries autonomously, Dispatch Agents dynamically adapt to real-time changes, and Analyze Agents streamline financial operations. Together, they eliminate manual bottlenecks, allowing your team to focus on strategy and growth.

What exactly can Nash’s AI agents do?

• Support Agents: Handle inquiries, cancellations, rerouting, and proactive updates like ETAs or delays, reducing up to 80% of customer support inquiries.
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• Dispatch Agents: Dynamically assign drivers, reroute deliveries, and manage fleet utilization with context-aware decisions, even during disruptions like driver no-shows.
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• Analyze Agents: Automate tasks such as invoice reconciliation and refund processing while delivering insights to uncover inefficiencies and reduce costs.

Discover the most powerful platform in last-mile logistics

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